Legal
Refund Policy
This Refund Policy applies to paid Nomaticals subscriptions and related digital purchases on nomaticals.com, operated by Shereon Group OÜ.
What you buy
Nomaticals Premium is a digital subscription that unlocks paid features of the platform. One-time purchases (such as reports or consultations) are also digital services. There is no physical shipping. Access or delivery is provided online after successful payment.
14-day full refund
You may request a full refund within 14 days of the payment date for any reason. If you request a refund within that period, we will refund the payment in full to your original payment method and cancel any related Premium access for that payment.
How to request
Use the “Request a refund” button on your Account page, or email [email protected] with your account email and payment reference. Refunds may take several business days to appear, depending on your bank or card provider.
If your order was processed by Paddle as Merchant of Record, you may also use the support channels shown on your Paddle receipt. Our order process may be conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders. Paddle provides customer service inquiries and handles returns for purchases processed through Paddle.
After 14 days
Refund requests made more than 14 days after payment are outside this refund window. Statutory consumer rights that cannot be waived under the laws of your country of residence still apply.